Refund policy

**ALL SALE ITEMS ARE NON RETURNABLE/REFUNDABLE**

If you are not 100% satisfied with your purchase we offer refunds only — unfortunately, we don’t accept exchanges as our stock changes frequently and we can’t always guarantee the same item will be available again.

To be eligible for a refund:

• Your item must be unworn, unused, tags attached and in its original packaging.
• Your return request must be made within 14 days of receiving your order.
• Proof of purchase is required.

Please contact us on Instagram @babyavenueuk before sending your return so we can provide the correct return address and instructions.

Non-Returnable Items

For hygiene reasons and to keep our little ones safe, the following items are non-returnable and non-refundable:

• Sale items
• Bibs
• Socks
• Tights
• Hats
• Dummy clips
• Booties
• Headbands
• Babychino cups
• Nappy caddy’s 

Refunds

Once your return is received and checked, we’ll email you to confirm approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.

Please note:

• Shipping costs are non-refundable.
• Return postage is the responsibility of the customer (unless the item is faulty or incorrect).

Faulty or Incorrect Items

We always check each order with care, but if you receive a faulty or incorrect item, please contact us within 7 days of delivery. We’ll do our best to make it right with a replacement (if available) or a full refund.